FAQ

To log in to your account, click the "Login" button in the top right corner of the page. Enter your registered email address and password, then click "Sign In". If you have enabled two-factor authentication, you will need to enter the verification code as well.

Click the "Register" button in the top right corner. Fill in your personal information including email, create a strong password, and verify your email address through the confirmation link sent to your inbox.

If you've lost access to both your password and email, please contact our support team with your user ID and verification documents. We'll help you recover your account after verifying your identity.

To modify your verification data, go to your profile settings and select the "KYC Information" section. You can update your information and resubmit your documents for verification.

To withdraw currency: 1) Go to your wallet section, 2) Select the currency you want to withdraw, 3) Enter the withdrawal amount and recipient address, 4) Verify the transaction details, 5) Confirm using 2FA if enabled.

Withdrawal requests are processed automatically within 30 minutes for verified accounts. Large withdrawals may require manual approval and can take up to 24 hours. All withdrawals are subject to available liquidity and network conditions.

You can cancel a pending withdrawal request from your withdrawal history page. Once a withdrawal has been processed, it cannot be cancelled.

To deposit funds: 1) Navigate to your wallet, 2) Select "Deposit" for your desired currency, 3) Use the provided address or QR code to send funds, 4) Wait for network confirmations.

The EXBORA Referral Program is our way of rewarding users who bring new traders to our platform. You earn a percentage of the trading fees generated by your referrals, with rates up to 40% depending on your level.

Share your unique referral link with others. When they register and trade on EXBORA, you earn commission from their trading fees. The more active traders you refer, the higher your earnings potential.

All verified users automatically become members of our referral program. Simply log in, go to your referral dashboard, and start sharing your unique referral link.

To list a new cryptocurrency, submit a listing application through our website. Our team evaluates projects based on technology, community size, market metrics, and security features.

Listing criteria include: 1) Strong technical foundation, 2) Active development team, 3) Substantial trading volume, 4) Community engagement, 5) Compliance with regulations, 6) Security audit results.

Support team typically responds within 24 hours. Premium users receive priority support with faster response times. Emergency issues are handled with higher priority.

Yes, verified users can connect their bank accounts for fiat deposits and withdrawals. This requires completing our KYC process and may vary by region.

Enable 2FA in your security settings: 1) Install an authenticator app, 2) Scan the QR code, 3) Enter the verification code, 4) Save your backup codes securely.

If you lose your 2FA access, use your saved backup codes. If those are also lost, contact support with your ID verification to reset 2FA.

EXBORA implements industry-leading security measures including cold storage, regular security audits, and encrypted communications. We also offer multiple account security features.

2FA adds an extra layer of security by requiring two forms of verification: your password and a time-based code from an authenticator app.

KYC (Know Your Customer) is a verification process required by regulations to prevent fraud and ensure secure trading. It involves verifying your identity using official documents.

Check the transaction status in your history. If a deposit is delayed, verify the network confirmations. Contact support with your transaction ID if the issue persists.

Orders can only be cancelled if not yet executed. If tokens aren't credited, check the transaction status and contact support with details.

Yes, you can cancel unfilled or partially filled orders from your active orders page. Executed orders cannot be cancelled.

Access your complete order history in the "Order History" section under your account dashboard.

Market orders are processed immediately. Limit orders are processed when the market reaches your specified price.

This can happen due to: 1) Insufficient funds, 2) Price slippage, 3) Market volatility, or 4) Order type restrictions. Check your order details and available balance.

View all buy orders in the order book on the trading page. Green numbers represent buy orders, red numbers represent sell orders.

To create an order: 1) Go to the trading page, 2) Select your trading pair, 3) Choose order type (market/limit), 4) Enter amount and price (for limit orders), 5) Click Buy/Sell.

Trading fees vary based on your 30-day trading volume and VIP level. Basic fees start at 0.1% for makers and 0.2% for takers.

Minimum trade amounts vary by cryptocurrency. Maximum limits depend on your verification level and available liquidity. Check our fees page for specific limits.